TechDeploy provided a team of skilled, competent service desk agents and implemented a complete framework of a service desk to support internal employees. This includes setting up “In-house Call centre” which caters to ICT related issues. 

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The team is responsible for investigating Tier 1 and Tier 2 support issues and being the key problem solver for employees.

Upgrade and migration of IT Infrastructure was a critical part of a strategic decision for a NZ government body. Spark New Zealand chose TechDeploy to assist in the implementation. The engagement of TechDeploy resulted in Spark New Zealand: 

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• Delivering the project earlier than deadline

• Accelerate workload deployments. 

• Utilise the right resources for the right workloads.

TechDeploy provided on site ITsupport capability to cater to large transport & logistics client of Spark NZ.

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TechDeploy ensured the customer service provided to internal staff of Spark's client was at the standard of Spark NZ's world class service.